What happens with cancellations ?

Cancellation by you
You may cancel this policy at any time. If you cancel this policy outside the cooling off period, you will be
refunded the unexpired portion of the premium, less the cancellation fee and less any non-refundable government charges if the refund is more than $5. See below for the cancellation fee.

Cancellation by us
We can cancel your policy where the law allows us to do so. If we cancel this policy outside the cooling off period, you will be refunded the unexpired portion of the premium, less the cancellation fee and less any non-refundable government charges if the refund is more than $5. If we cancel your policy due to fraud, we will not refund any money to you.

Cancellation fee
We incur costs in establishing and administering your policy. If you cancel one or more cars on your policy we will charge a cancellation fee on each car cancelled. A cancellation fee will not apply if you cancel the policy within the cooling off period and have not made a claim.

The amount of the cancellation fee is $30 (plus (if applicable) FSL plus GST plus stamp duty) for each car insured on the policy.

This fee is deducted from any refund we send you. If the refund is less than the fee, a refund will not be issued and we will not charge you an additional amount to cover the difference.